I was worried about that because the phone had recently been serviced to replace a bad battery.ītw, I'll post back here if the "fix" doesn't hold. That told me the proximity sensor was working just fine. In voice messaging, I could make it go off and back on consistently by pulling away form the ear and moving it back. I will also add that only today, before I did the disable and reboot, the user showed me that the screen would actually turn on after pulling away from the ear, but only when they were in the phone app's voice messaging function, and not during a call as we've been discussing. The user then had immediate joy: The display would light up as desired when the phone was pulled away from their ear. Note that the one thing I did after disabling that, was to immediately reboot the phone. Moto Edge +, E5, E6, E, Z3, G6, G7 Play, One Vision, One Hyper, G Fast, G Pure. All this said, let us all know that enabling "power button ends call" is a wonderful feature for people who have a visual impairment (or anyone else that needs this tactile functionality) and need to know they've ended a call, without needing to look at the screen. You can change the caller ID setting to show or hide your phone number in. I think whatever article they read should have been more clear that it was not a fix for the screen off problem during a call, but rather only a workaround to insure that a black screen call could be ended for certain. All mobile phones are designed and manufactured by/for Motorola. Shop our Android smartphones, including the new razr, edge+, moto g stylus, moto g power, and more. You can also automatically divert all calls from a specified number to voicemail. Or, on the lock screen, press the Power button. In all fairness, and to the phone owner's defense, enabling "power button ends call" is mentioned elsewhere on the internet as a way to fix the problem. On the Incoming call screen, touch Dismiss. Unfortunately, enabling that insured that their "display turning off and not coming back on during a call" would never get fixed. Press the power button and then tap and hold Power off until the. Potential fixes: Try running the Moto G in safe mode. In retrospect, they may have had some other problem at the time. Tap and hold the power button for a few seconds, until the device reboots. They did that because enabling it let them use the power button to make sure they could end a call, even though the screen was annoyingly black. The phone owner had actually turned this on to fix the problem of the display turning off and not coming back on during a call. Visit us: We're prepare for you this video Learn about the default ringtone that plays when someone contacts you and how to answe. Otherwise your only recourse is to get Moto to fix it. Try booting into Safe Mode and see if it still does it, if it does then try a factory reset. Thanks! ".turn OFF the "power button ends call" worked for me too : ) The only reason this would occur is a proximity sensor issue.
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